How your order moves through Li
Li products aren't simply picked from a shelf and dropped into an envelope. We prepare and assign the physical products needed for your order so they connect to the right Li account and Recovery service.
You place your order
If everything needed is in stock, you can continue to payment and your paid order joins our production queue.
If we're waiting for stock, you don't pay yet
Your order stays in our preparation queue while we get the products needed to fulfil it. We'll let you know when it's ready for payment.
We prepare your Li products
After payment, we manufacture, prepare and assign the items in your order before packing them for dispatch.
Royal Mail takes it from there
Once dispatched, we'll send you the relevant tracking information so you can follow the delivery.
When will my order be dispatched?
Once payment has been completed, we aim to dispatch your order within 3 working days.
That gives us time to prepare your Li products properly rather than rushing them out of the door. In many cases we'll be quicker, but three working days gives a realistic window when we're manufacturing or preparing several orders at once.
Working days don't include weekends or UK bank holidays.
UK delivery
UK physical orders are sent using Royal Mail Tracked. The current postage & packing charge is £4.75 per order.
We'll provide the relevant tracking information when your order is dispatched. The three-working-day timeframe above is our dispatch aim; Royal Mail's delivery journey begins after we've handed the order over to them.
What if a delivery goes wrong?
If tracking suggests your order has gone astray, or it hasn't arrived when you'd reasonably expect it to, get in touch with us. We'll check what has happened and help get it sorted rather than leaving you to work it out on your own.
You can contact us at support@logisticarlid.com. If you contact us about an order, include your Li order reference if you have it.
International delivery
International ordering isn't available at launch. Li itself is designed to work wherever your belongings travel, but sending physical products overseas needs proper destination-specific postage and reliable tracked delivery options.
Rather than applying the UK £4.75 charge to overseas orders and hoping for the best, we'll introduce international delivery once we can price and fulfil it properly.
One last thing
This page is here to explain how we normally prepare and send Li orders in plain English. For contractual terms, cancellations and your statutory rights, please see our Terms of Service.